Hospitality Management and Catering Services Course

Follow your dreams by enrolling on the Hospitality Management course today and develop the experience, skills and knowledge you need to enhance your professional development. Hospitality Management will help you arm yourself with the qualities you need to work towards your dream job.

Study the Hospitality Management training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Hospitality Management course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.

This Hospitality Management course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Hospitality Management course through a mixture of instructional video lessons and online study materials.

Receive online tutor support as you study the Hospitality Management course, to ensure you are supported every step of the way. Get a free e-certificate as proof of your Hospitality Management course completion.

Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Hospitality Management course. The Hospitality Management course is designed by industry experts and is tailored to help you learn new skills with ease.

What You Get Out Of Studying Hospitality Management With Janets

• Free PDF certificate upon successful completion
• Full one-year access to Course materials
• Instant assessment results
• No hidden fees
• Full tutor support available from Monday to Friday
• Benefit from instant feedback through mock exams and multiple-choice assessments
• Gain a complete understanding of Hospitality Management
• Accessible, informative modules taught by expert instructors
• Get 24/7 help or advice from our email and live chat teams

Course Design

You are taught through a combination of

• Video lessons
• Online study materials
• Mock exams
• Multiple-choice assessment

********** Course Modules***********

**Hospitality Management**

Module 1: Introduction to Hospitality Management

• Importance of Hospitality
• Managing the Delivery of Hospitality
• Total Quality Management Applications
• Developing a Service Management Program
• Guest Cycle
• Customer Relationship Management
• Summary

Module 2: An Overview of Hotel Industry

• Hotel
• Eco Hotel
• Conference and Resort Hotels
• Boutique Hotel
• Apartment Hotel
• Destination Club
• Motel
• Inn
• Resort
• Bed and Breakfast
• Gratuity
• Summary

Module 3: The Process of Selection and Recruitment in Hospitality Industry

• Flexible Employees
• The Importance of Planning Ahead
• The Job Description
• Describing the Ideal Recruit
• Attracting Candidates
• Getting Information From the Candidates
• Short – Listing the Candidates
• Selection
• One-to-One Interview
• Two or More Interviewers
• New Employee Induction Programmes
• On the First Day of Work
• Summary

Module 4: The Process of Development and Training in Hospitality Industry

• The Benefits of Training
• Identifying Training Needs
• The Training Plan
• Carry Out the Training Programme
• Evaluating the Training Undertaken
• Developing a Training Programme
• Identification of Tasks and Job Management Skills
• Preparing Step-by-Step Procedures
• Management Concepts
• Steps in the Training Process
• Preparation: “Get Ready”
• Delivery: “Show Me”
• Cross-Training
• Developing a Trainer
• Summary

Module 5: Management of Front Office Operations

• The Arrival Chronology
• Front Office Operations
• Summary

Module 6: Management of Housekeeping, Engineering and Security Operations

• Housekeeping
• Organisation of Housekeeping Department
• The Functions of the Housekeeping Department
• Management of Guest Amenities
• Room Status Codes
• Managerial Styles
• Engineering
• Employee Safety Programmes
• Summary

Module 7: Management of Food and Beverage Operations

• Food and Beverage Management
• Kitchen
• Food Operations
• Bars
• Trends in Lodging Food and Beverage Operations
• Summary

Module 8: Management of Service Quality in Hospitality Industry

• Introduction
• Quality Management in Hospitality Industry
• Hospitality Retail Service Quality
• The Five Dimensions of Service
• Quality Management and Hospitality Retail Operations
• Investors in People
• Total Quality Unit Management
• Quality Management in Tourism
• Caring for Customers in Tourism
• Summary

Module 9: Marketing in Travel and Tourism Business

• Strategy in Marketing
• Marketing Role of GTA
• Market Research
• Promotional Activities
• Advertisement
• Audio-Visual and Printed Material
• Brochures
• Posters
• Collateral Material
• Video Promotion
• Manual or Directory
• Direct Mail
• Travel Writers
• Familiarisation Trips
• Shows and Exhibitions of Travel Trade
• Objective
• Marketing Activities
• Summary

Module 10: Accounting in Hospitality Industry

• What is an Account
• Types of Accounts at the Front Desk
• Voucher and Types of Voucher
• Basic Principles of Accounting
• Points to Remember with Regards to a Folio
• Types of Folios Used in Hotels
• Ledgers Used at the Front Desk
• Accounts Which are Included in City Ledger
• Credit Cards
• Summary

Module 11: Customer Satisfaction

• Great Expectations
• Delivering the Dream
• The Extra Mile
• The Everlasting Review

Module 12: E-Hospitality and Technology

• Hospitality and Internet Advances
• ICT and Internet Capabilities and Impacts in Hospitality
• E-Solutions
• Innovations in Hospitality
• Gamification Cases in Hospitality E-Marketing
• Social Media and Hospitality
• Conclusions
• Summary

Method of Assessment

To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the course exam, you will be able to apply for a CPD-accredited certificate as proof of your expertise.

Certification

All students who successfully complete the course can instantly download their free e-certificate. You can also purchase a hard copy of the course certificate, which will be delivered by post for £9.99.